Description for this item:
About this item:
- The DCOOLAULTRA hybrid mattress is designed with innovative materials, featuring four layers of different foams. The combination of gel memory foam and comfort foam helps distribute pressure and contour to your body. As you sink deeper into the mattress, the pressure-relieving foam becomes firmer, providing you with a unique sense of comfort.
- Highly breathable and cooling: The mattress is made with finely woven, breathable fabric that allows air to flow freely, effectively dissipating steam and sweat from the surface to keep your body comfortable and dry all night long. Additionally, the increased foam content and egg-crate foam structure, with its numerous breathable openings, enhance airflow throughout the mattress, preventing heat retention and ensuring you stay cool throughout the night.
- Enhanced Responsive Support: The DCOOLAULTRA hybrid mattress uses more elastic materials, with enhanced coils and additional lumbar foam working together to provide stronger support. This helps prevent the hips and lower back from sinking, keeping the spine in proper alignment. It offers extra pressure relief, assisting in alleviating back pain every night.
- Zero Motion Transfer, No Disturbance: The core of the mattress features the most advanced pocket spring system, with each spring encased in its own fabric pocket to prevent tangling. This design ensures zero motion transfer, so whether you're sleeping alone or with a partner, you won’t be disturbed. Reinforced edges allow you to enjoy every inch of the mattress without worrying about rolling off.
- Safe Materials and Worry-Free Warranty: All memory foam is CertiPUR-US certified and tested, and we offer a 10-year warranty. We recommend allowing your new mattress to fully expand within 72 hours. Please maintain a safe distance when unboxing, as the mattress may expand quickly and pose a risk. For any order assistance or pre-purchase questions, feel free to contact us through the "Ask a Question" button.
Basic Shipping Policies
We only offer free home delivery to multiple locations in the United States（Except Alaska, Hawaii, and Puerto Rico). And, we offer free shipping on all of our products, we use UPS, DHL, FedEx, and USPS, to ship your orders very tightly sealed.
Order Shipment Times:
Most orders placed before 5:00 p.m. PST will be shipped on the same business day. Orders placed after 5:00 p.m. PST will be shipped the following business day.
All orders will be arranged by UPS, FedEx, and DHL, usually, it takes 4--8 business days to arrive. Please contact us at service@smacoscuba.com if you did not receive your order within 8 business days.
We ship orders on regular business days Monday - Friday (non-holidays). Orders placed on weekends will ship on the following business day.
Supported Countries
Free shipping is offered for the contiguous United States. Not including Hawaii, Alaska, and Puerto Rico.
For other countries except the USA, we cannot support shipping for now.
Shipping Carriers
Smacoscuba ships with FedEx, UPS, DHL, and USPS for our deliveries.
Order Processing
Orders are processed within 24 hours and are shipped out as soon as possible.
Shipping Address
Military APO/FPO addresses and P.O. Boxes may require additional time for delivery, so we don't support P.O. Box addresses.
Inspecting Your Order When It Arrives:
If your order arrived, please thoroughly inspect your item before signing for the package. We recommend that you verify the following items before signing the bill of landing:
Make sure that you have received the correct item:
Check to make sure that there is no damage to the packaging. If there is damage more than normal wear and tear that occurs in transit, this could indicate that your item was damaged during shipping.
If your order is correct and in good condition, please sign for the package. However, if you did not receive the correct unit or find damage to the packaging, please refuse the package and send an email to our customer service team at service@smacoscuba.com. We will provide you with additional instructions to get your order corrected.
Undelivered Packages
Our carriers make three attempts to deliver a package. After three delivery attempts, the package will be returned to Smacoscuba.
As an undelivered package and will be tagged as a return to sender. In the event that this occurs, please contact us at service@smacoscuba.com to make arrangements for reshipment.
Canceled Orders
We make every attempt to process orders as quickly as possible. Kindly notify our customer service to cancel orders before 5:00 PM (PST) on the same day the order was placed by contacting service@smacoscuba.com.
Make sure to include the following information when requesting an order cancellation: Order number & Contact information.
Order Status & Tracking
All orders placed from Monday to Friday (excluding public holidays) will be processed within 1 working day upon confirmation of payment from our US warehouse. This could vary with circumstances such as online security checks, shipping restrictions, payment authorization, packing and dispatching of orders. An email confirmation will be sent for all orders once received.
In general, it may take several working days for delivery, depending on the different delivery methods. Please note that some orders go through our fraud prevention department. If your order is selected, you will be notified and your order may be delayed by an additional 1 working day. Please make sure your delivery address is correct and deliverable.
Tracking Order
Your tracking code will be shown in your order dispatched email.
If the parcel has not arrived after you had expected it to, please contact us at service@smacoscuba.com and we will be more than happy to help by contacting the courier on your behalf.