Features:
- Enhance Safety and Convenience with Portable Steps and Handrails :Our portable RV steps with handrails are designed to provide unparalleled stability and support, whether you're climbing into your RV, accessing your hot tub, or navigating any other elevated surface. Crafted from durable carbon steel, our handrails are securely attached with robust screws, ensuring reliability and peace of mind during every use.
- Versatile and Convenient: Our RV steps are versatile enough to be used in various settings, from campers and travel trailers to hot tubs, swimming spas, and more. Perfect for temporary use during renovations or as a permanent fixture in your backyard, marina, or home, these steps offer unmatched convenience wherever you need them.
- Designed for Accessibility and Comfort: Ideal for individuals with mobility issues such as Parkinson's disease, muscle weakness, or balance concerns, our ergonomic design ensures ease of use for everyone. With a height tailored to alleviate strain on the back and knees, our steps provide added security and comfort, making every step a confident one.
- Robust and Long-lasting Construction: Crafted from heavy-gauge alloy steel and finished with a durable black powder coating, our steps are built to withstand the rigors of regular use. We've reinforced the structure with an upgraded triangle lever, significantly enhancing stability and safety compared to conventional ladders. With a weight capacity of up to 400 pounds, these steps can accommodate two adults and even pets with ease.
- Simple Installation and Maintenance: With our comprehensive installation manual, setting up your portable steps is a breeze. Typically requiring no special tools, assembly can be completed by two individuals in just 20 minutes. Plus, the polished black finish is easy to clean, ensuring your steps remain pristine with minimal effort.Don't hesitate to reach out to us for prompt and friendly support. Your safety and satisfaction are our top prio.
Basic Shipping Policies
We only offer free home delivery to multiple locations in the United States（Except Alaska, Hawaii, and Puerto Rico). And, we offer free shipping on all of our products, we use UPS, DHL, FedEx, and USPS, to ship your orders very tightly sealed.
Order Shipment Times:
Most orders placed before 5:00 p.m. PST will be shipped on the same business day. Orders placed after 5:00 p.m. PST will be shipped the following business day.
All orders will be arranged by UPS, FedEx, and DHL, usually, it takes 4--8 business days to arrive. Please contact us at service@smacoscuba.com if you did not receive your order within 8 business days.
We ship orders on regular business days Monday - Friday (non-holidays). Orders placed on weekends will ship on the following business day.
Supported Countries
Free shipping is offered for the contiguous United States. Not including Hawaii, Alaska, and Puerto Rico.
For other countries except the USA, we cannot support shipping for now.
Shipping Carriers
Smacoscuba ships with FedEx, UPS, DHL, and USPS for our deliveries.
Order Processing
Orders are processed within 24 hours and are shipped out as soon as possible.
Shipping Address
Military APO/FPO addresses and P.O. Boxes may require additional time for delivery, so we don't support P.O. Box addresses.
Inspecting Your Order When It Arrives:
If your order arrived, please thoroughly inspect your item before signing for the package. We recommend that you verify the following items before signing the bill of landing:
Make sure that you have received the correct item:
Check to make sure that there is no damage to the packaging. If there is damage more than normal wear and tear that occurs in transit, this could indicate that your item was damaged during shipping.
If your order is correct and in good condition, please sign for the package. However, if you did not receive the correct unit or find damage to the packaging, please refuse the package and send an email to our customer service team at service@smacoscuba.com. We will provide you with additional instructions to get your order corrected.
Undelivered Packages
Our carriers make three attempts to deliver a package. After three delivery attempts, the package will be returned to Smacoscuba.
As an undelivered package and will be tagged as a return to sender. In the event that this occurs, please contact us at service@smacoscuba.com to make arrangements for reshipment.
Canceled Orders
We make every attempt to process orders as quickly as possible. Kindly notify our customer service to cancel orders before 5:00 PM (PST) on the same day the order was placed by contacting service@smacoscuba.com.
Make sure to include the following information when requesting an order cancellation: Order number & Contact information.
Order Status & Tracking
All orders placed from Monday to Friday (excluding public holidays) will be processed within 1 working day upon confirmation of payment from our US warehouse. This could vary with circumstances such as online security checks, shipping restrictions, payment authorization, packing and dispatching of orders. An email confirmation will be sent for all orders once received.
In general, it may take several working days for delivery, depending on the different delivery methods. Please note that some orders go through our fraud prevention department. If your order is selected, you will be notified and your order may be delayed by an additional 1 working day. Please make sure your delivery address is correct and deliverable.
Tracking Order
Your tracking code will be shown in your order dispatched email.
If the parcel has not arrived after you had expected it to, please contact us at service@smacoscuba.com and we will be more than happy to help by contacting the courier on your behalf.